Last updated October 2026
Terms of Service
These terms govern your use of Fleet Tracker, the GPS fleet tracking service run by Friction Labs, including our website, the app and the trackers we supply. By using the service you agree to them. We've kept them plain.
The service
Fleet Tracker shows the location of your vehicles, sends alerts and builds reports from the data your GPS trackers send. Positions depend on GPS and cellular coverage and can be delayed, missing or inaccurate.
Reports such as IFTA mileage are tools to help you — check them before you file. You remain responsible for your tax filings.
Your responsibilities
Only track vehicles you own or are authorized to track, and tell drivers that their vehicles are tracked where the law requires it.
Keep your sign-in details safe and don't use the service for anything unlawful, such as tracking people without their consent.
Trackers
Trackers we supply come configured for your account with an active SIM. Install them safely or have a qualified installer do it. Trackers we did not supply may not be connected without our approval.
Billing
Plans are billed monthly per tracked vehicle, in advance. You can add or remove vehicles at any time; changes apply from the next billing period. Hardware is billed as agreed when ordered.
Ownership
You own your data, including your vehicles' location history. We own the software and infrastructure that run the service.
Warranty & liability
The service is provided as is. Fleet Tracker is not an emergency service — do not rely on it to protect life or property. Our liability is limited to the fees you paid in the three months before a claim.
Questions about this policy? Email hello@thefrictionlabs.com.

