← All case studies
Hospitality·Portland, OR
Pearl District Cafe
A neighborhood cafe turned a static page into a booking-and-reviews machine — catering inquiries now answer themselves.
12 min
median first reply (was next-day)
2.1×
catering bookings / month
+73
new 5-star reviews in a quarter
The challenge
Catering and large-party requests came in by DM and email at all hours and often sat unanswered until the next morning, by which point the booking was gone.
What we built
- Conversion-focused site with a catering inquiry flow
- Avery — instant inquiry follow-up over SMS
- Quinn — review funnel after every event
- CRM with a simple events pipeline
“We answer every catering lead in minutes now, even when we're slammed behind the counter.”